Terms and Conditions

Welcome to Tapflow Trade Bathrooms.  Before using our website or making a purchase, please take a moment to read through our terms and conditions carefully. By accessing our website and/or making a purchase, you agree to abide by the terms and conditions outlined below.


  • Website: Refers to www.tapflowtradebathrooms.co.uk, the online platform owned and operated by Tapflow Bathrooms Ltd

  • Customer/User: Refers to anyone accessing and using our website, including individuals making purchases.

  • Products: Refers to the bathroom related goods and items available for purchase on our website.

  • We/Us/Our: Refers to Tapflow Bathrooms Ltd,, the owner and operator of the online bathroom retail shop.  Registered in England & Wales, Company No. 09727667. VAT GB298581343

Pricing and Offers

  • Pricing: All product prices are listed in GBP Sterling. Prices are subject to change without notice, but changes will not affect orders that have already been placed.  At Tapflow Bathrooms Ltd, we strive to provide accurate pricing and technical specifications. While we make every effort to ensure the information is precise at the time of purchase, we reserve the right to adjust prices due to supplier increases, taxes, or errors. We cannot be held responsible for any inaccuracies, and it's crucial to refresh your browser to view current prices.

  • Offers: Promotional offers and discounts may be provided at our discretion. These may be subject to specific terms and conditions, and we reserve the right to modify or withdraw them at any time.

Internet Security & Payment Details

  • Security Measures: We take the security of your personal information seriously.  Payments on our site can be made via Paypal, Visa or Mastercard.

  • Use of PayPal at Checkout - Terms and Conditions

    When you choose to make a purchase on our website and opt for PayPal as your payment method, please be aware of the following terms and conditions specific to PayPal transactions:

    1. PayPal Account

    • By selecting PayPal as your payment method, you agree to comply with PayPal's terms of service. Ensure you have an active PayPal account or sign up for one during the checkout process.


    2. Transaction Authorisation

    • When you use PayPal for payment, you authorise us to initiate a transaction to debit the total amount from your PayPal account, including product costs, shipping fees, and applicable taxes.


    3. Payment Confirmation

    • Once your PayPal transaction is successful, you will receive confirmation on our website, and a confirmation email will be sent to the email address associated with your PayPal account.


    4. Billing Information

    • Ensure that your PayPal account has accurate billing information. We are not responsible for any discrepancies in billing information provided by PayPal.


    5. Shipping Address

    • The shipping address provided during the PayPal checkout process will be used for order fulfillment. Verify that this information is accurate to avoid any delivery issues.


    6. Refunds and Returns

    • Refunds for PayPal transactions will be processed in accordance with our standard refund policy. Refunds will be credited to the same PayPal account used for the original purchase.


    7. PayPal Buyer Protection

    • PayPal offers Buyer Protection, and transactions made through PayPal are subject to PayPal's Buyer Protection policies. Familiarise yourself with these policies on the PayPal website.


    8. Payment Authorisation

    • By selecting PayPal at checkout, you authorise us to share transaction details with PayPal for processing and compliance purposes.


    9. Payment Security

    • Your PayPal transactions are secured by PayPal's encryption and security measures. We do not store your PayPal login credentials or financial information on our website.


    10. Changes to PayPal Terms

    • We reserve the right to modify the availability of PayPal as a payment method and any related terms at our discretion. Changes will be effective immediately upon posting on our website.


    By choosing PayPal as your payment method at checkout, you acknowledge and agree to these terms and conditions. If you have any questions or concerns regarding PayPal transactions, please contact our sales team.

  • User Accounts: If you create an account on our website, it is your responsibility to keep your login credentials confidential. We are not liable for any unauthorised access to your account.

Delivery & Collection

  • Delivery: Unless your are collecting your order from us, all orders from this site will be delivered directly from our UK manufacturer using their own fleet of vehicles.   Please see our delivery page for more details.  

  • Collection: If you'd prefer to collect your order from us, please select click and collect at checkout. Please ensure you collect your order within the specified timeframe.

Cancellation Rights

  • Order Cancellation: Customers have the right to cancel orders providing the order has not been dispatched or within 30 days after the date of delivery.  You can cancel your order by phone or by email quoting your order reference number.  

    After 30 days from the day after the Goods have been received, you will not be able to cancel the order, but we still may offer a credit note for goods that are unused, and in their original packaging. 

    All goods, wherever possible, must be returned unused and in their original packaging. We cannot refund goods that have been damaged whilst in your possession.

    We are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.

  • Returns: Information on returns and refunds can be found in our Returns Policy, available on our website.

Warranty & Liability

  • Product Warranty: Products may come with a manufacturer's warranty. Please refer to the product documentation for details.

  • Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use them.


  • Changes to Terms: We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

By using our website and making a purchase, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer service team.

Thank you for shopping with us!


Please read these terms and conditions carefully before placing and order from our website.  By ordering any of our products, you accept and are bound by these terms and conditions.  These terms and conditions do not affect your statutory rights.

If you are unsure about any of our terms and conditions then please call us on 0151 659 1113.

All measurements on our website are in millimetres (mm).  We have tried to be as accurate as possible with our product sizes however they should only be used as a guide and you should make final checks before you purchase anything.  We reserve the right to make changes to prices and specification and images without notice.  All images on our site are with permission of the manufactures and are for illustration purposes only. E&OE.